CRM-system is special software for small, medium and large businesses, which is used to automate customer service. Thanks to the CRM system, the complete history of relations with customers, clients and subcontractors is stored in one place, and all the collected data can be used in the work of each of the company’s employees.
The CRM system improves the quality and quantity of sales, increases the level of customer service (thanks to the “individual” approach to each of them), simplifies, accelerates and improves all business processes, allows the manager to monitor the work of each of his employees at each stage of the sale.
The CRM system in its essence combines marketing, sales and service into one whole combination, saves you and your employees from the time spent in vain searching for the necessary information, recording work reports, and instead allows you to focus purely on the client and his wishes . This will significantly reduce the time of the process of mutual understanding between your company’s employees and the client, and therefore, speed up revenue generation.
What does CRM include?
• Customer accounting
Saving the history of cooperation with all clients
• Sales management
Creation and adjustment of visual examples of sales, control of transaction stages
• Reporting and analytics
Creation of graphs, charts, tables
• Automation of business processes
Automatic setting of tasks, sending of letters, reminders
• Integration with IP telephony, mail, website, social networks and messengers
Whatever channel the buyer uses to contact the company, the request must be recorded in the CRM system, and all communication must be conducted only through it.
• API interface
For interaction with 1C, mobile programs and corporate software.
• Task management
The manager should instantly receive notifications about overdue and successfully completed tasks.